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Orders & Returns

Sizing & Measurements

All items are custom made, where measurements are requested, please ensure you provide your correct sizing and measurements. You can find the Sizing Guide here which should help, however please feel free to get in touch should you need anything further. 


Order Confirmation

Candyass Clubwear is PayPal verified and take payment via PayPal, Visa, Visa Debit, Maestro and MasterCard. In some circumstance, Bank Transfers are accepted. Personal cheques or money orders are not accepted.

If your payment is declined, please check all the information entered is correct and try again. We are unable to advise as to why your payment may have been declined, only your bank can provide that information.

Shipping

Free standard shipping on all UK orders over £40.

Items are shipped by Royal Mail Signed For for UK orders and Royal Mail Tracked & Signed for International orders, however once outside the UK it will then be passed to the standard postal service in your country. All orders are sent by a service that requires a signature. When your order is shipped you will receive a Tracking Reference via email which you can use on the Royal Mail website.


Delivery Times

Web orders may take up to 10 working days to be processed. Candyass Clubwear will not be held responsible for any goods arriving late unless specifically our fault. If I am unable to ship your goods within 10 working days, I will inform you and advise you of the expected delivery date. You have the right to cancel your order should this occur.

Please allow 2-5 working days from the date of dispatch for your item to arrive within mainland UK. International orders normally arrive within 5-14 days. Non-EU orders may be subject to inspection in customs which may cause delay.


Returns

As items are custom made, we do not except returns unless an item is damaged or faulty. All clothing is hand finished and all items are fully inspected before they are shipped. In the unlikely event, something should be damaged or faulty, you can return it within 14 days of the dispatch date with your receipt. Due to the custom nature of goods, returns are unavailable. 

You, the buyer, are liable for any postage costs to return the goods. Please remember to ask the Post Office for a proof of posting certificate and keep it safe, we cannot refund any money if we do not receive your parcel. Once we receive the returned goods, they will be fully inspected. A full refund will be issued minus any shipping costs.

Returns address: Candyass Clubwear, 2 Everest Road, Cheltenham, Gloucestershire, GL53 9LG

Large Orders & Discounts

Do you run a dance troop or are you and some friends off to a festival? Candyass Clubwear can offer discounts on bulk orders, whether it's something already designed or if you have you own style. For more information, please get in touch here. If you run your own pole studio and are interested in stocking Candyass apparel, we'd love to hear from you too.

Last updated: October 2017