Privacy Policy

If you landed here, it means that you want to learn how we process your personal data at Candyass Clubwear and how we protect your privacy. It is necessary that you read this policy as we believe it is important to provide information on how your data is used and stored.

The term "Candyass Clubwear" or "I" or "we" or "they" or "our" refers to the owner of the website www.candyassclubwer.co.uk. The term "you" refers to the user or viewer of the website. ​The term “service/services” refers to what we offer.

If you continue to browse and use Candyass Clubwear, it is considered that you have read, understood and agree to the terms detailed in our Terms and Conditions, and this Privacy Policy. This information must be acquired to ensure we are able to fulfil our service. If you do not agree, then you should immediately stop using the service.


Order Information You Expressly Provide

When you buy something from Candyass Clubwear, you can either create an account or checkout as a guest. Before creating your account, we will ask you to expressly provide your consent to this privacy policy. Only if you give us your consent, we will open your account. We also give you the possibility to easily withdraw your consent and delete your account. When creating an account, you can edit your personal data and your account is password protected. We are unable to recover forgotten passwords, but we can reset it for you.

Whether you decided to checkout as a guest or create and account, to fully process your order and ship the merchandise you selected, we require your full name, delivery and billing address, phone number and email address. This information is also held on the invoice, which we print and place onto your packaging. Any paperwork we do not use is shredded and disposed of accordingly. The information that you provide is then shared with Royal Mail when your order is shipped. Therefore, your information may be transferred to an area you do not reside, which has its own regulations for processing personal data.

We also use your contact and order information to send you emails related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalize your purchase with the payment, this is your proof of purchase and we recommend keeping a copy for your records. You may also receive an email from PayPal and/or your bank/credit card provider.

Other personal data such as your IP address and browser/mobile device are automatically collected to help prevent fraud. We use BigCommerce to run Candyass Clubwear. BigCommerce is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield here on the official site of The International Trade Administration (ITA), U.S. Department of Commerce.


Custom Order Quotes

After a conversation with you via email and/or social media regarding a custom order, we will email/message you a quote which holds only your name, quote reference number and order details. We also provide our PayPal payment email address and BACS details. Should you wish to go ahead with the order, only then will we request your address for shipment purposes and you have the option to make a payment via the above methods. 

 

Correspondence with Candyass Clubwear

When you make a purchase via www.candyassclubwear.co.uk, BigCommerce automatically emails us to notify us of the activity. The information contained within these emails are your name, delivery address and email address and telephone number. Should we need to contact you, we will firstly use the email address provided by you however if contact has not been successful, we will attempt to contact you via phone using the phone number provided by you. We do not use your phone number for any other purpose.

If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.

When you contact us via the online forms, the information contained is your full name (if provided), email address, Company name (if provide), phone number (if provided) and your message.

You may also receive service-related emails from us regarding your account, or changes and updates to our website and products.

Candyass Clubwear enjoys seeing photos of you wearing our clothing and accessories. If we want to share your images, we will contact you to request your permission to use the images, using them to promote our services.

 

Newsletter Sign Up

Should you decide to sign up to the Candyass Clubwear newsletter, we only require your email address. There are, however, options to provide your first name and day/month of your birthday. These are not mandatory and are options should you wish to personalise your details and receive special treats on your birthday. All data is stored on Mailchimp and will only be used to send promotional offers via email. You can unsubscribe at any time, via the footer of each email. Your information is still remembered by Mailchimp and you will need to contact them should you wish your details to be completely removed.

 

Cookies

It is essential for us to capture some information about your device, when you browse Candyass Clubwear. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in. We do that in order to:

  • Remember who you are after you log in so that you do not need to authenticate at each click
  • Monitor if our website is running with the high performance we are dedicated to providing
  • Let you browse between products without having to start back from the home page at each click
  • Remember if you put something in your shopping cart before you decide to checkout
  • Control that your data is processed securely

We call the information mentioned above “essential information” and we collect it through the use of cookies. Cookies are small text files that most websites use. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. We use cookies. Without enabling this mechanism and this kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating.

If you choose to 'share' Candyass Clubwear content with friends through social networks such as the Facebook ‘Like’ button on products, or Twitter, Instagram etc. you might be sent cookies from these websites. We don't control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them. We also use Google Analytics to track your behaviour on our Website. 

You can block the use of cookies, however this may limit the use of www.candyassclubwear.co.uk. If you'd like to learn more about cookies in general and how to manage them, visit aboutcookies.org.


Security

By using the Candyass Clubwear website, you are agreeing to the terms outline in our Terms and Conditions and Privacy Policy. By agreeing to these terms, you are acknowledging the potential risks associated with online shopping. We are fully committed to protecting the privacy and security of our customers and site visitors, and although measures have been taken to ensure circumstances of personal data does not get lost, we are unable to guarantee 100% the security of personal data collected and stored. Should a data breach occur, customers will be emailed and www.candyassclubwear.co.uk will be temporarily suspended.

We use secure payment facilities and your information is safely processed using SSL encryption software. Our merchant providers PayPal and Stripe inform us of the outcome of the transaction by this encryption - no card details are remembered. Our website has a security certificate which can be indicated via the green padlock and ‘Secure’ text within the URL address bar.

Devices used to carry out our services are password protected and installed with antivirus protection software.

 

How can you control your personal data?

If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honoured to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us. We will be more than happy to help.

 

How long do we keep your data?

We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it.

 

Any update?

If we update our Privacy Policy to reflect a change or improvement of our services or a new legal obligation, we will publish the latest version on our website. Should the information greatly alter you as a customer, we will notify you of the update by email.

Should you require any further details or have any queries/complaints/improvements regarding our Privacy Policy, please contact us at info@candyassclubwear.co.uk or via our mailing address:

Candyass Clubwear
2 Everest Road
Cheltenham
Gloucestershire
GL53 9LG ​


Created 21st May 2018